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How erek2 13 Keeps Your Information Safe

Your account details, payment history and personal information are protected with real security measures.

Account data encryptedPayment details securedNo selling to third parties

What We Collect and Why

erek2 13 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with erek2 13, we ask for your name, email, phone number and identity details so we can verify your account and process withdrawals. Your deposit and withdrawal history is stored to show your wallet balance and transaction log. We also collect

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how you use the lobby—which games you open, how long you play, and your session timestamps—to improve the platform and catch fraud. Payment data from DANA, OVO, GoPay and QRIS transactions is held securely for reconciliation and payout verification. Your location and device type help us
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offer the right experience on desktop or mobile. We keep this data where local law permits and follow the rules that apply to online gaming in the regions we serve.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Request Your Data or Report a Concern

Team online

Email Support

Send a privacy inquiry to our support team and we'll respond within 48 hours. Include your account number and the specific data or action you're requesting.

Live Chat — 24 hours

Open the chat widget in the bottom right when you're logged into your account. Our team in Makassar and across Indonesia handle privacy requests during all hours.

Account Settings

Update your contact details, review your login history and see your recent transactions directly in Settings > Privacy & Security. No contact needed for these changes.

HOW WE PROTECT YOU

Security and Your Rights

Data Encryption

All communication between your device and our servers uses industry-standard encryption. Your password is hashed and never stored in plain text, and session tokens expire automatically after 30 minutes of inactivity.

Cookie Transparency

We use cookies to remember your login, track your game selections and prevent fraud. You can manage cookie settings in your browser; disabling them may limit platform features. We do not use cookies to sell your data.

Account Access Verification

When you request your personal data or ask to delete your account, we verify your identity through email confirmation and a one-time code sent to your phone number on file.

Data Retention

We keep your account data for as long as your account is active. After you close it, transaction records are retained for 7 years for legal compliance; personal details are deleted after 90 days.

Payment Data Security

DANA, OVO, GoPay and QRIS payment tokens are stored in a secure, isolated vault and never appear in full on our servers. We never access your mobile wallet directly; payment processing is handled by the payment provider.

Your Rights and Changes

You can request a copy of your data, update your personal details, or ask for account deletion at any time. Contact support with your request; we process most within 5 business days where local law permits.

Frequently Asked Questions About Your Privacy

Your personal details are deleted after 90 days. We keep transaction records for 7 years to meet legal requirements. Your login credentials and session tokens are wiped immediately, so no one can access your account.

No. You log into your own DANA, OVO, GoPay or QRIS app to approve each payment. We receive a secure token confirming the transaction completed. Your mobile wallet password stays between you and the payment provider.

We do not sell your data or share it for marketing. We may share deposit and withdrawal records with payment providers to prevent fraud and comply with local anti-money-laundering rules where local law permits.

Log into your account, go to Settings > Privacy & Security > Download My Data. You'll receive an email within 48 hours with a file of your name, email, phone, transactions, login history and game activity.

Yes. In Settings > Account Details, you can update both. If you change your phone, you'll receive a verification code on the new number. For security, you can change your email once every 30 days.

Change your password immediately and open a live chat or email support. We'll review your login history with you and can lock your account while we investigate. Contact us within 48 hours of noticing suspicious activity.

Withdrawal records are stored for 7 years to comply with financial regulations. You can view your withdrawal history anytime in your account wallet; each entry shows the date, amount, payment method and status.

How erek2 13 Keeps Your Information Safe

How to Request Your Data or Report a Concern

Email Support

Live Chat — 24 hours

Account Settings

Security and Your Rights

Data Encryption

Cookie Transparency

Account Access Verification

Data Retention

Payment Data Security

Your Rights and Changes

Frequently Asked Questions About Your Privacy

01 What happens to my data if I close my account?

02 Can you see my DANA or OVO password?

03 Do you share my information with other websites or casinos?

04 How do I check what personal data erek2 13 has about me?

05 Can I change my email or phone number?

06 What if I think someone accessed my account without permission?

07 How long do you keep my withdrawal records?

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